1. Company Information

1.1 Identity of Business: These Terms & Conditions (“Terms”) are issued by Purewall Renovations (“Company,” “we,” “our,” or “us”). We are a renovation and construction services provider headquartered in Ontario, Canada.

1.2 Services Offered: Our business activities include, but are not limited to:

• Residential renovations and remodeling (interior and exterior).

• Commercial renovations and improvements (office spaces, retail fit-outs, etc.).

• New construction projects (residential and commercial).

• Specialized contracting services including carpentry, tiling, painting, flooring, plastering, masonry, and interlock.

1.3 Professional Standards: Purewall Renovations operates in compliance with all relevant Ontario building codes, workplace health and safety standards, and consumer protection laws. We also adhere to industry-recognized best practices in contracting and construction.

1.4 Contact Details: Clients may reach us by:

• Email: purewallgeneral@gmail.com

• Phone: 647-983-9694

• Contact Form: Available on our website.

1.5 Business Hours: Our standard office hours are Monday to Friday, 9:00 a.m. to 6:00 p.m. EST. Project work hours may vary depending on project requirements and site regulations.

2. Scope of Services

2.1 Service Coverage: We offer full-service contracting and renovation solutions across Ontario. The specific scope of services will be defined in each written proposal, estimate, or signed contract.

2.2 Defined Scope: Only those services that are explicitly listed in the signed contract are included. Any additional services requested by the Client are outside the scope and will require a formal change order.

2.3 Exclusions: Unless otherwise stated, our contracts do not include: furniture moving, landscaping, appliance installation, waste disposal fees beyond ordinary construction debris, or work on systems requiring licensed specialists (e.g., electrical, HVAC, or plumbing) unless specifically listed.

2.4 Subcontractors and Suppliers: We may, at our discretion, engage qualified subcontractors, suppliers, or third-party specialists to perform portions of the work. These parties are independent contractors but are expected to comply with our quality, safety, and professionalism standards.

2.5 Client’s Role: Clients are responsible for providing accurate information regarding property conditions, prior renovations, and any restrictions (such as condo board rules, municipal bylaws, or permit requirements).

3. Estimates, Quotes, and Proposals

3.1 Estimates:

• Initial estimates provided verbally, by phone, or via email are for budgeting purposes only.

• Estimates are based on the limited information available at the time and are not binding.

3.2 Quotes:

• Written quotes are provided after a detailed review of project requirements.

• Quotes are valid for 30 calendar days from the date of issue unless otherwise specified.

• After the 30-day period, Purewall Renovations reserves the right to adjust pricing to reflect changes in labor, materials, or market conditions.

3.3 Site Conditions: Quotes assume that site conditions are as described by the Client. If hidden or unforeseen conditions are discovered (e.g., water damage, mold, rot, structural issues, asbestos, or electrical deficiencies), Purewall Renovations may issue a revised quote or change order.

3.4 Adjustments and Revisions: Any modifications to the original design, choice of materials, or scope requested by the Client after issuance of a quote will require a revised quote or formal change order signed by both parties.

3.5 Non-Binding Until Signed: Quotes and proposals are not binding contracts. No project is considered legally confirmed until a written contract is signed and a deposit has been received.

4. Contracts and Deposits

4.1 Written Agreement Required: No work will begin until both parties sign a formal written contract clearly outlining the scope of work, payment schedule, and applicable terms.

4.2 Deposit Requirement:

• A deposit of 20–30% of the total contract price is required upon signing.

• Larger or material-intensive projects may require a higher initial deposit to secure orders.

4.3 Purpose of Deposit: Deposits cover scheduling, project administration, and advance purchase of materials. They also demonstrate the Client’s commitment to proceed.

4.4 Non-Refundable Nature:

• Deposits are generally non-refundable, except where prohibited by law.

• If the Client cancels after signing but before work begins, the deposit may be retained to cover administrative costs, scheduling losses, and any prepaid materials.

4.5 Failure to Provide Deposit: If a deposit is not received within the agreed timeframe, Purewall Renovations reserves the right to cancel or reschedule the project without liability.

4.6 Commencement of Work: Project scheduling and ordering of materials will only begin once the deposit has cleared.

5. Payments and Invoicing

5.1 Payment Schedule: Unless otherwise specified in writing, the standard schedule is as follows:

• Deposit: 20–30% due upon signing.

• Progress Payments: Due at agreed milestones (e.g., demolition, framing, drywall, finishing).

• Final Payment: Due upon substantial completion of the project, before handover or release of warranties.

5.2 Invoice Terms:

• Invoices will clearly state due dates.

• Payments are typically due within 7 calendar days of invoice date unless otherwise specified.

5.3 Accepted Methods: Payments may be made via:

• Certified cheque or bank draft.

• E-transfer to the company’s designated account.

• Bank wire transfer.

• Credit card (may incur a processing fee).

5.4 Late Payments:

• Payments not received by the due date are considered overdue.

• Overdue payments may accrue interest at 2% per month (24% per annum) or the maximum rate permitted by law.

5.5 Suspension of Work: If payment obligations are not met, Purewall Renovations reserves the right to pause or terminate work until the account is brought up to date.

5.6 Collection Costs: Clients are responsible for all reasonable costs incurred in the collection of overdue balances, including administrative charges, legal fees, and collection agency costs.

5.7 Final Payment Requirement: Final payment is due prior to handover, delivery of keys, or issuance of any warranty certificates. Failure to make final payment may result in legal action.

6. Cancellations

6.1 Client Right to Cancel (Before Work Starts):

• The Client may cancel the contract in writing prior to the commencement of physical work.

• If cancellation occurs within 3 business days of signing, and no materials have been ordered, the deposit may be refunded in accordance with Ontario’s consumer protection rules.

• If cancellation occurs after 3 business days but before work begins, Purewall Renovations reserves the right to retain all or part of the deposit to cover administrative costs, scheduling losses, and material procurement expenses.

6.2 Client Right to Cancel (After Work Starts):

• If cancellation occurs once work has begun, the deposit is non-refundable.

• The Client is responsible for:

  • Payment for all labor completed to date.

  • Costs of all materials purchased or ordered (including restocking or delivery fees).

  • Subcontractor fees or penalties incurred as a result of the cancellation.

• Purewall Renovations will provide a final invoice summarizing the outstanding balance due.

6.3 Company Right to Cancel:
Purewall Renovations may cancel a contract if:

• The Client fails to pay required deposits or scheduled payments.

• The Client fails to obtain or provide necessary permits, approvals, or access.

• Site conditions are deemed unsafe, unlawful, or materially different from those disclosed.

• Circumstances beyond our control (force majeure events) make performance impractical.

6.4 Notice of Cancellation:

• All cancellations must be communicated in writing (email is acceptable if acknowledged by both parties).

• Verbal cancellations will not be considered valid.

7. Project Changes and Delays

7.1 Change Orders:

• All changes to the original scope of work, design, or materials must be documented through a Change Order signed by both the Client and Purewall Renovations.

• Each Change Order will specify:

  • The revised work description.

  • The additional or reduced costs.

  • The impact on project timeline.

  • Any other adjustments to terms.

• Verbal instructions, texts, or informal emails are not binding without a signed Change Order.

7.2 Unforeseen Conditions:
If hidden or unforeseen conditions are discovered (such as asbestos, rot, mold, structural deficiencies, or outdated electrical systems), Purewall Renovations will:

• Inform the Client immediately.

• Provide an updated estimate or Change Order.

• Pause work until written approval is received.

7.3 Delays Beyond Our Control:
We are not liable for delays caused by:

• Severe weather, natural disasters, or emergencies.

• Global or local supply chain disruptions.

• Labor shortages, strikes, or government-mandated work stoppages.

• Permit or inspection delays by municipal authorities.

• Actions of third parties outside our control.

7.4 Client-Caused Delays:

• If the Client fails to provide timely approvals, payments, materials, or access, resulting delays will extend the project timeline.

• Additional costs may apply if rescheduling leads to higher labor or material expenses.

7.5 Rescheduling and Timeline Extensions:

• If work must be rescheduled due to delays, Purewall Renovations will make reasonable efforts to accommodate the new timeline.

• However, rescheduling is subject to availability, and additional fees may apply.

8. Warranties

8.1 Workmanship Warranty:

• Purewall Renovations provides a limited one (1) year workmanship warranty from the date of substantial project completion.

• This warranty covers defects in installation, construction, or finishing directly caused by workmanship.

8.2 Scope of Warranty Coverage:

• Repair or replacement of defective work.

• Corrections necessary to meet applicable building codes.

8.3 Exclusions from Warranty:
This warranty does not cover:

• Normal wear and tear or cosmetic deterioration.

• Damage caused by Client neglect, misuse, or failure to maintain.

• Work performed by third-party contractors not hired by Purewall Renovations.

• Defects in materials supplied by the Client.

• Force majeure events, accidents, vandalism, or improper use.

8.4 Manufacturer Warranties:

• Materials such as flooring, fixtures, or windows may be covered by separate manufacturer warranties.

• Clients are responsible for registering and making claims directly with the manufacturer.

8.5 Warranty Claims Procedure:

• Claims must be made in writing to purewallgeneral@gmail.com within the warranty period.

• Purewall Renovations will inspect the reported issue within a reasonable time.

• If the claim is valid, corrective work will be scheduled at no additional cost.

9. Client Responsibilities

9.1 Accurate Information:
The Client must provide complete and truthful details about the property, including known hazards, prior renovations, and existing conditions.

9.2 Access to Property:
The Client must provide safe and reasonable access during scheduled working hours. This includes:

• Keeping driveways, entrances, and hallways clear.

• Providing keys, codes, or access instructions when required.

9.3 Permits and Approvals:

• Unless otherwise agreed in writing, the Client is responsible for securing all necessary building permits, zoning approvals, and condominium board permissions.

• Failure to obtain permits may result in delays, fines, or termination of services.

9.4 Utilities and Facilities:
The Client must provide access to utilities (electricity, water, HVAC) and restroom facilities for workers, unless otherwise arranged.

9.5 Safety of Occupants:

• The Client must keep children, pets, and unauthorized individuals away from active work areas.

• The Client is responsible for securing valuables, breakables, or sensitive items prior to work starting.

10. Liability and Indemnity

10.1 Limitation of Liability:

• Purewall Renovations is not liable for incidental, indirect, or consequential damages, including but not limited to loss of income, loss of use, or delays.

• Liability for damages directly caused by Purewall Renovations is limited to the total contract price paid by the Client.

10.2 No Responsibility for Pre-Existing Issues:
We are not responsible for damage or defects arising from pre-existing conditions at the property, including structural, electrical, or plumbing deficiencies.

10.3 Indemnification:
The Client agrees to indemnify and hold Purewall Renovations harmless from any claims, damages, or expenses (including legal fees) arising from:

• The Client’s negligence or misrepresentation.

• The Client’s failure to disclose hazards.

• Unauthorized modifications made by the Client or third parties.

10.4 Third-Party Liability:
We are not liable for work performed by subcontractors hired directly by the Client, or by any third party not engaged by Purewall Renovations.

11. Health and Safety

11.1 Compliance with Standards:
Purewall Renovations follows the Occupational Health and Safety Act (Ontario) and related regulations to maintain safe working environments.

11.2 Site Safety Requirements:

• Clients must ensure the property is free of known hazards prior to the commencement of work.

• Work areas must remain free of obstacles and accessible to workers.

11.3 Hazard Disclosure:
Clients must disclose the presence of hazardous materials (e.g., asbestos, lead paint, mold) or unsafe conditions. If such hazards are discovered, work will pause until remediation is completed, at the Client’s expense.

11.4 Restricted Access:

• Work areas are restricted to Purewall Renovations personnel.

• Clients, children, pets, or visitors must not enter active work zones without express permission.

11.5 Emergency Protocols:

• In case of an accident, fire, flood, or other emergency, Purewall Renovations may take immediate protective measures.

• Emergency expenses may be billed to the Client if caused by undisclosed hazards or site neglect.

  
  

  12. Intellectual Property

  12.1 Ownership of Designs, Plans, and Documentation:
  All drawings, renderings, specifications, proposals, project documents, photographs, and related intellectual property created by Purewall Renovations remain the sole and exclusive property of the Company until full payment for the associated project has been received.

  12.2 Conditional License to Client:
  Upon full and final payment of all invoices, Purewall Renovations grants the Client a limited, non-transferable, non-exclusive license to use the completed designs and documentation solely for the purposes of completing and maintaining the project at the Client’s property.

  12.3 Prohibited Uses:
  Without prior written consent, the Client shall not:

  • Reproduce, resell, or distribute designs, drawings, or specifications.

  • Share project documents with competing contractors for pricing or execution.

  • Represent Purewall Renovations’ work or materials as the Client’s own.

  12.4 Portfolio and Marketing Use:
  Unless otherwise restricted by written request, Purewall Renovations reserves the right to:

  • Photograph the property before, during, and after construction.

  • Use such photographs in marketing materials, brochures, case studies, or social media.

  • Reference the project in its portfolio (excluding disclosure of confidential client information such as names or addresses without consent).

  12.5 Copyright and Trademarks:
  The Purewall Renovations name, logo, slogans, website content, and branding elements are protected by intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

  13. Termination of Services

  13.1 Termination by Client:
  The Client may terminate the contract at any time by providing written notice. However, the Client remains responsible for:

  • Payment of all completed work to the date of termination.

  • Payment for all materials ordered or delivered.

  • Subcontractor cancellation fees or penalties.

  • Any administrative or scheduling costs incurred.

  13.2 Termination by Company (With Cause):
  Purewall Renovations may terminate services immediately, without liability, if the Client:

  • Fails to make required payments within the agreed schedule.

  • Refuses to provide necessary access, approvals, or permits.

  • Engages in behavior that is unsafe, abusive, or obstructive toward workers.

  • Provides false or misleading information about the project site.

  13.3 Termination by Company (Without Cause):
  Purewall Renovations may terminate the contract without cause upon providing at least 7 calendar days’ written notice to the Client. In this case, the Client will only be responsible for payments for work performed and materials purchased up to the date of termination.

  13.4 Effect of Termination:

  • Work will immediately cease.

  • The Company will provide a final invoice outlining outstanding amounts.

  • Warranties on work already completed remain valid only if the Client’s account is paid in full.

  14. Governing Law and Dispute Resolution

  14.1 Governing Law:
  These Terms and any contract with Purewall Renovations are governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.

  14.2 Negotiation and Mediation:
  In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails, both parties agree to participate in mediation using a neutral mediator based in Ontario, before pursuing litigation.

  14.3 Jurisdiction:
  If mediation does not resolve the dispute, the matter shall be submitted to the exclusive jurisdiction of the courts located in the judicial district where Purewall Renovations’ principal office is based.

  14.4 Costs of Dispute:

  • Each party will bear its own costs during negotiation and mediation.

  • Court or arbitration costs may be allocated by the presiding authority.

  • If the Client is found in breach of contract, they may also be responsible for Purewall Renovations’ reasonable legal fees.

  14.5 Time Limitation:
  Any claim or legal action against Purewall Renovations must be brought within one (1) year of the date of substantial project completion, after which all claims are permanently barred.

  15. Third-Party Links and External Services

  15.1 Website Links:
  Our website may contain links to third-party websites or resources. These links are provided solely for convenience. Purewall Renovations has no control over, and assumes no responsibility for, the content, policies, or practices of third-party sites.

  15.2 Third-Party Service Providers:
  During the course of a project, Purewall Renovations may recommend or engage third-party service providers (such as licensed electricians, plumbers, or material suppliers). While we coordinate their services, they remain independent contractors responsible for their own work.

  15.3 Liability Disclaimer:
  Purewall Renovations is not responsible for damages, defects, or delays caused by third-party contractors not directly engaged by the Company. Clients hiring their own contractors do so at their own risk and are fully responsible for coordinating such work to avoid conflicts or delays.

  15.4 No Endorsement:
  References or recommendations to third-party services do not constitute endorsements or guarantees by Purewall Renovations. Clients are encouraged to conduct their own due diligence before engaging third parties.

  16. Force Majeure

  16.1 Definition:
  Purewall Renovations shall not be considered in breach of contract or liable for damages when performance is delayed, prevented, or hindered by events outside its reasonable control (“Force Majeure Events”).

  16.2 Examples of Force Majeure Events:

  • Natural disasters (storms, floods, earthquakes, wildfires).

  • Acts of government, zoning changes, or permit moratoriums.

  • Strikes, labor disputes, or pandemics.

  • Material shortages, manufacturer shutdowns, or shipping disruptions.

  • Utility failures, power outages, or transportation breakdowns.

  16.3 Effect of Force Majeure:

  • Timelines will be extended for the duration of the event.

  • The Company will notify the Client as soon as reasonably possible.

  • If the event continues for more than 60 consecutive days, either party may terminate the contract with written notice. In such cases, the Client will remain responsible for payment of completed work and purchased materials.

  17. Updates to Terms

  17.1 Right to Revise:
  Purewall Renovations reserves the right to amend or update these Terms & Conditions at any time, without prior notice, to reflect changes in law, industry standards, or business practices.

  17.2 Notice of Updates:

  • Updates will be published on our website with a revised “Last Updated” date.

  • For Clients with active contracts, material changes will be communicated in writing.

  17.3 Binding Effect:
  Continued use of our website, or continuation of services under an existing contract after updates have been published, constitutes acceptance of the revised Terms & Conditions.